Policies

Shipping

Everything you see is actually present in our stockroom and ready to ship.
Orders are shipped within 1 business day.

During checkout, select the shipping speed that best meets your needs.

The price is determined by your service choice and the order's weight.
It is the actual postage cost estimated by UPS and USPS themselves, no added fees.

Shipping Speeds:

United States Addresses
Express Mail	next day
Priority Mail	2-3 days
First Class Mail	1-3 days
Parcel Post	2-9 days
UPS 2nd Day Air	2 business days
UPS Ground	1-5 business days

International Addresses
Express Mail International	3-5 days
Priority Mail International	6-10 days
First Class Mail International	Airmail service without a time commitment, expect 1-4 weeks.
UPS Worldwide Expedited	2-5 business days. UPS guideline is 2 days to Canada, 3-4 to Europe
UPS Standard	varies

Sales Tax
We collect sales tax on orders shipped within California.

Payment Security
We accept credit cards, checks, money orders, and Paypal.
If you prefer to order and pay over the phone, please call (877) 333-0697.

Our website is thoroughly checked every day by Scan Alert (the "Hacker Safe" company) for any vulnerability. See today's security endorsement here
We use SSL encryption to protect your identity and credit information through the order process.

Privacy
We do not sell, give, or distribute any customer information. You may choose to receive promotional emails from us. If so, Tender Cargo will never share your email address. Our website is scanned every day by McAfee Scan alert (the "Hacker Safe" company) to be sure there is no risk of a security breech

Gift Certificates
To purchase a gift certificate, click here

Cancellations
Orders can be canceled until they are shipped out. Email or call us to do so.

Returns
If you are ever unsatisfied with your purchase, we will work with you to make it right!
Refunds (less shipping) will be offered for items returned within 30 days in original, saleable condition.
Of course refunds are available for items shipped by mistake or items that arrived defective.
Just let us know!

If you need instructions to send something back, contact us by email, phone or live help.
We will make it very simple.